Title:  Key Account Manager

About Us

We are a global business who offer diverse and rewarding careers. H-E Parts International Mining Solutions is the leading independent supplier of replacement parts and components for haul trucks, electric shovels, hydraulic excavators, and support equipment to the global mining industry. We are a company where talented people are encouraged to excel and where we foster development and support employees to reach their highest potential.

The Opportunity

We are recruiting an experienced Key Account Manager to support our West Coast divisions. In this permanent full-time role, your core focus will be managing key accounts and existing customer relationships across WA, delivering increased sales, market share, HME maintenance plans and market intelligence functions primarily for the mining sector.

Duties & Responsibilities

Reporting to the National Sales Manager, your main responsibilities include:

• Develop and sustain solid relationships with all key clients for H-E Parts International Mining Solutions AU.
• Act as the main point of contact between key clients and internal teams.
• Increase sales, margin, and market share for H-E Parts International Mining Solutions & Cooling divisions.
• Develop and deliver sales plans, marketing strategy, and support brand building for H-E Parts products and services in consultation with appropriate managers within the organisation.
• Provide exceptional customer service and product performance issue management.
• Liaise with managers/workshop supervisors regarding planning to ensure that customer delivery expectations are met.
• Provide support to the National Sales Manager in the development of forecasts and compilations of monthly sales reports.

About You

Our aim is to provide the best customer service through an empowered, talented, and responsive team. As a tertiary or technically qualified Key Account Manager with over 10 years' experience and a broad network of contacts in the mining, quarrying and heavy industries, you will relish the challenge of providing solutions for our customers. An outstanding communicator, you enjoy building solid relationships with customers and employees, driving the sales process from plan to close, managing budgets, and regularly tracking your progress.

Benefits

By joining our friendly and supportive team you'll benefit from the following:​

• A range of flexible work options including Work from Home and RDOs
• Full-time, permanent position
• Investment in employee health & wellbeing including trained Mental Health First Aiders on all sites and free and confidential access to our Employee Assistance Program, Lifeworks​
• Potential for advancement through various career pathways and learning & development opportunities available, including Supervisor Training and Apprenticeships​
• Service recognition including a paid day off during the month of your yearly anniversary with H-E Parts and awards for significant milestones​
• A business with a strong safety culture, as set out through H-E Parts Golden Rules​
• Annual Free Flu Vaccinations​

We must be doing something right when the average length of service is 5 years. 19% of our employees have been with the company for 10 years or more! ​

At H-E Parts International we value the strength of diversity. As an Equal Opportunity employer, we are committed to cultivating and maintaining a diverse and inclusive workplace.