Title:  Product Service Representative

POSITION SUMMARY:

The PSR position will be responsible for the account management and delivering of sales initiatives of HE Parts Dom-Ex to assigned accounts. Duties include the development and maintenance of customer relationships.  Routine contact is expected via phone, e-mail and in person visits. Contact will include sales and technical product presentations. Domestic and international travel will be required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns. Safety is # 1.
• Provide excellent customer service to current customers and develop and generate new business and relationships.
• Conduct outbound communications with global customers offering and educating customers on product availability and value.
• Provide support to customers and representatives via telephone, fax, or e-mail on a daily basis.
• Process customer orders through the order entry system verifying pricing, quantities, part numbers, and condition.
• Assist customers with product information including part numbers, pricing, and availability.
• Assist customers with emergency orders as well as orders and/or issues relating to special customer requirements.
• Personal responsibility to resolve customer complaints regarding deliveries, pricing, credits, and warranty issues. 
• Follows through quickly and completely to ensure the external or internal customer is satisfied.
• Market and sell H-E Parts Dom-Ex products to assigned customers.
• Use of the company CRM is mandatory: To maintain the best intelligence possible for each customer – including:
  • Current contacts – 5 points of contact (registered in SFDC)
  • Current deployed fleet (MEDB Data)
• Maintain privacy of customer account information.
• Other duties/special projects as assigned.

QUALIFICATIONS:

• Two (2+) years’ professional customer service and inside sales experience required.
• Two (2+) plus years’ experience in the mining and/or industrial sector required. 
• Excellent written, verbal, and interpersonal communication skills required.
• Professional, ethical and exceptional work-ethic is required.
• Intermediate/advanced computer skills in MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet required.
• Operate office equipment including, but not limited to, computer, copy machine, fax machine, and multi- line telephone required.
• Domestic and possibly international travel will average 15-20% required.
• Work independently and be a team player within the department and the organization required.
• Exceptional organizational and problem-solving skills required.
• Work completely and accurately under time constraints and deadlines required.
• Work in a fast-paced environment and prioritize multiple work assignments required.
• Two (2) year Associate Degree or Commensurate Experience preferred
• International market experience is preferred.