Title:  End User Support Specialist

POSITION SUMMARY: 

We are seeking a motivated Help Desk Specialist who thrives in a fast-paced environment and is eager to grow within a global company. In this role, you'll provide top-notch IT support, including high-level support for our executive and C-suite teams, implement IT policies, and manage IT assets—all while ensuring an outstanding experience for our users. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Be a Safety Champion: Prioritize safety in all activities, using PPE and following company guidelines to ensure a safe work environment. 

• Deliver Outstanding Support: Provide first and second-level support to all staff, with a special focus on supporting executive and C-suite members, resolving issues efficiently and maintaining high service standards. 

• Champion IT Security: Enforce IT security standards to protect company data and uphold best practices. 

• Manage IT Resources: Support and maintain workstations, printers, network infrastructure, and other IT equipment. 

• Administer Azure Active Directory: Perform administration tasks and ensure smooth operations. 

• Telecommunications Setup: Provide setup and support for telecommunications systems. 

• Uphold Global Standards: Maintain the Managed Operation Environment (MOE) in line with global directives. 

• Asset Management: Assist in managing IT assets, including maintenance and asset registry. 

• Create SOPs and Training: Develop and update Standard Operating Procedures (SOPs) and deliver training to users. 

• Collaborate and Contribute: Work closely with the Global IT Group-both Infrastructure and ERP staff, external contractors, and suppliers to support IT projects and strategic initiatives. 

• Promote Core Values: Actively contribute to and embody our company’s Core Values in all interactions. 

QUALIFICATIONS 

• Experience: At least 2-3 years of experience in a similar IT role, with a proven track record of delivering excellent customer service, including supporting high-level executives. 

• Certification: Relevant certification(s) with a solid understanding of Office 365 and exposure to Azure cloud and Hyper-V environments. 

• Technical Skills: Hands-on experience with Microsoft Active Directory and competence in the MS Office suite. 

• Communication: Excellent communication and presentation skills, adaptable to various employee levels including the ability to interact effectively with executive and C-suite levels. 

• Adaptability: Ability to work efficiently in a busy global environment, managing tight deadlines in multiple time zones with competing demands. 

• Confidentiality: Demonstrate absolute discretion in handling confidential matters. 

• Travel: Ability to travel, domestically and internationally, when required. 

Why Join Us? 

• Growth Opportunities: Gain exposure to cutting-edge technologies and advance your career within a global organization. 

• Dynamic Environment: Thrive in a fast-paced, collaborative environment where your contributions make a difference. 

• Global Impact: Be part of a team that values innovation and customer satisfaction on a global scale. 

• Executive Impact: Play a crucial role in supporting our executive and C-suite teams, contributing directly to our leadership’s success.