Title:  IT Support Officer

POSITION SUMMARY:

We are looking for a driven and resourceful IT Support Officer who is eager to launch or grow their career in a global industrial business that is using technology to transform how work gets done. In this hands-on role, you will deliver high-impact IT support with a strong focus on our executive and C-suite teams. You will play a key part in implementing IT policies, managing hardware and systems, and supporting business-critical initiatives like AI adoption and digital workplace tools. This is an exciting opportunity to gain exposure to enterprise IT operations while learning how technology enables innovation, productivity, and growth across a modern industrial company.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Deliver Outstanding Support: Provide first and second-level IT support to all staff with a focus on fast, professional service, especially for executive and C-suite users.

· Champion IT Security: Enforce IT security protocols and promote awareness of best practices to protect systems and data.

· Enable AI and Digital Tools: Support the deployment, adoption, and troubleshooting of AI tools such as ChatGPT Enterprise and other modern productivity solutions.

· Manage IT Resources: Maintain laptops, desktops, mobile devices, printers, and network equipment to ensure reliability.

· Administer Azure Active Directory: Handle user and group administration, access control, and daily identity management tasks.

· Support Communication Systems: Set up and support VoIP phones, mobile devices, and video conferencing systems.

· Uphold Global IT Standards: Maintain systems in line with our Managed Operation Environment (MOE) and follow global IT policies.

· Asset Management: Assist in tracking, maintaining, and reporting on IT hardware and software assets.

· Create SOPs and Training Materials: Document repeatable processes and help deliver training for new tools and technologies.

· Collaborate and Contribute: Partner with the global IT team across infrastructure, applications, and data to support business projects and service improvements.

· Be a Safety Champion: Prioritize safety in all activities, use PPE, and follow company guidelines.

· Promote Core Values: Reflect company values in all support interactions and teamwork.

QUALIFICATIONS

Required:

· Experience: 2 to 3 years in an IT support role with a strong focus on customer service, including direct support for executive and senior leadership teams

· Technical Skills: Proficient with Microsoft Active Directory, Office 365, Windows operating systems, and basic networking concepts

· Communication: Clear and professional communicator, able to support users at all levels of the organization, including executive and C-suite personnel

· Problem Solving: Strong troubleshooting skills with the ability to manage multiple requests and priorities in a fast-paced environment

· Professionalism: Demonstrates discretion, trustworthiness, and maturity when handling confidential or sensitive information

· Travel: Willing and able to travel domestically and internationally as needed

Preferred:

· Cloud Experience: Exposure to Microsoft Azure, including user administration, licensing, and cloud-based infrastructure

· Virtualization: Familiarity with Hyper-V or similar virtualization platforms

· AI and Digital Tools: Interest in emerging technologies, including AI tools such as ChatGPT, and a willingness to support their rollout and adoption

· IT Certifications: Industry certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar

· Process & Documentation: Experience developing user guides, standard operating procedures (SOPs), or training materials

· Global Support Exposure: Experience working in a global or multi-site environment across time zones and business units

Why Join Us?

· Work with Modern Tech: Be at the center of major IT initiatives that are transforming our global business, including AI rollout, automation, cybersecurity, and cloud modernization

· Grow Your Career: Build real-world experience with enterprise systems and tools that are shaping the future of industrial manufacturing

· Make a Real Impact: Support projects and technologies that directly improve productivity, decision-making, and business performance

· Partner with Leadership: Gain exposure to executive and C-suite leaders by delivering high-level IT support and contributing to strategic priorities

· Be Part of a Global Team: Collaborate with IT professionals across North America, South America, and Australia in a dynamic, fast-paced environment

· Learn Every Day: Join a team that values curiosity, continuous improvement, and professional growth—whether you're learning AI tools or solving real user challenges