Title:  IT Support Officer

POSITION SUMMARY:

We are seeking a motivated Help Desk Specialist who thrives in a fast-paced environment and is eager to grow within a global company. In this role, you'll provide top-notch IT support, including high-level support for our executive and C-suite teams, implement IT policies, and manage IT assets—all while ensuring an outstanding experience for our users.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Be a Safety Champion: Prioritize safety in all activities, using PPE and following company guidelines to ensure a safe work environment.
• Deliver Outstanding Support: Provide first and second-level support to all staff, with a special focus on supporting executive and C-suite members, resolving issues efficiently and maintaining high service standards.
• Champion IT Security: Enforce IT security standards to protect company data and uphold best practices.
• Manage IT Resources: Support and maintain workstations, printers, network infrastructure, and other IT equipment.
• Administer Azure Active Directory: Perform administration tasks and ensure smooth operations.
• Telecommunications Setup: Provide setup and support for telecommunications systems.
• Uphold Global Standards: Maintain the Managed Operation Environment (MOE) in line with global directives.
• Asset Management: Assist in managing IT assets, including maintenance and asset registry.
• Create SOPs and Training: Develop and update Standard Operating Procedures (SOPs) and deliver training to users.
• Collaborate and Contribute: Work closely with the Global IT Group-both Infrastructure and ERP staff, external contractors, and suppliers to support IT projects and strategic initiatives.
• Promote Core Values: Actively contribute to and embody our company’s Core Values in all interactions.

• Immediately bring any safety concern to your supervisor, or others designated by departmental procedures. If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health or non-compliant, discuss the issue immediately and directly with your supervisor.

• Prior to operating any equipment supplied by HEPI, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established policies, standards, and procedures.

QUALIFICATIONS

• Experience: At least 2-3 years of experience in a similar IT role, with a proven track record of delivering excellent customer service, including supporting high-level executives.
• Certification: Relevant certification(s) with a solid understanding of Office 365 and exposure to Azure cloud and Hyper-V environments.
• Technical Skills: Hands-on experience with Microsoft Active Directory and competence in the MS Office suite.
• Communication: Excellent communication and presentation skills, adaptable to various employee levels including the ability to interact effectively with executive and C-suite levels.
• Adaptability: Ability to work efficiently in a busy global environment, managing tight deadlines in multiple time zones with competing demands.
• Confidentiality: Demonstrate absolute discretion in handling confidential matters.
• Travel: Ability to travel, domestically and internationally, when required.

Why Join Us?

• Growth Opportunities: Gain exposure to cutting-edge technologies and advance your career within a global organization.
• Dynamic Environment: Thrive in a fast-paced, collaborative environment where your contributions make a difference.
• Global Impact: Be part of a team that values innovation and customer satisfaction on a global scale.
• Executive Impact: Play a crucial role in supporting our executive and C-suite teams, contributing directly to our leadership’s success.